We are excited to announce that we successfully moved our laboratory and offices on April 20th to a beautiful new space just up the road from our old facility. You may resume shipping patient samples to our new address below starting April 22nd. Our mailing address, phone number, and fax number remain the same. Please see below for additional details as we settle in and relaunch testing services over the next couple of weeks.
Galaxy Diagnostics, Inc.
6 Davis Drive, Suite 201
Research Triangle Park, NC 27709
Sample Processing: You can send samples in now; however, test results may be delayed past the normal 2-3 week turnaround time as we complete test validations and catch up on samples received before the move. If you have questions about order status, please call 919-313-9672 or e-mail contact@galaxydx.com.
Customer Service: As always, we strive to provide you and your patients with excellent customer service. Phone calls are currently being forwarded to our new location, so you will need to dial “0” to reach after connecting until our number has been fully ported over to the new location. If you have trouble reaching us by phone, please leave a voicemail or send an e-mail to contact@galaxydx.com. We are monitoring e-mails and voicemail more frequently than usual until our phone number has been fully ported over to our new location.
Kit Orders: If you order collection kits this week, you will receive kits with new return shipping labels and forms. If you have old kits, you can request updated shipping labels by e-mail contact@galaxydx.com.